Terms & Conditions
Delivery Information
We offer local delivery to the following postcode regions:
LOCAL DELIVERY - £6.99
SG18 SG19 PE19 CB23 PE27 PE29
REGULAR DELIVERY - £10.99
SG5 SG6 SG7 SG8 SG15 SG16 SG17 MK40 MK41 MK42 MK44 MK45 PE28 CB1 CB2 CB3 CB4 CB5 CB22 CB24
We offer FREE DELIVERY when you spend OVER £75.00
Delivery is usually within 7 days. (Please note, this may be slightly longer when we are busy). We will contact you with a delivery day. We do not deliver at weekends.
If you require delivery outside of these post code areas, please contact us as we may still be able to help.
Faulty Goods
Following the unfortunate delivery of a faulty or damaged product, we will aim to resolve the issue as quickly and conveniently as possible. To help us achieve this, please contact the garden centre swiftly after delivery. The cost of return for a faulty of damaged product will be subsidised by the garden centre.
Contact us at:
01767 650249
On the issuing of a refund, money will be returned to the card used for the transaction.
Cancelling a Sale
The cancellation of any product must be carried out at least 48 hours before delivery. Please contact the garden centre by telephone as soon as possible once you have decided to cancel.
Your statutory rights are in no way affected by the contents of this policy.
App Vouchers
You can find all your vouchers under the, 'My Rewards' tab on the app home screen. Under, 'My Rewards', you will find 2 further tabs entitled 'Special Offers' & 'Loyalty Vouchers'.
Loyalty card customers will have their voucher emailed to them.
Special Offers: These are general special offer coupons often issued to all app customers regardless of points collected.
Loyalty Vouchers: These are based on the points you earn. Points that you have collected over a period of time are converted into money off vouchers. These can be spent in both our shop or cafe. These vouchers are issued every 3 to 4 months to customers who have more then 200 points at the point of issue.
Customers with less then 200 points will have these points role over until the next issue (this will continue until customer has 200 points when vouchers are issued).
When loyalty vouchers are issued, the customer's points total is returned to zero.
If vouchers are not spent within the specified time, they will no longer be valid & points will not be returned.